iYogi, a technology support company run by Indian-American entrepreneur has been sued for malpractice such as pressuring unaware consumers to buy unnecessary software.
On investigation, it was revealed that the company places on-line ads in which it associated itself with major technology companies such as Microsoft, Apple and HP and when consumers called iYogi, the representative claimed to provide technology support services on behalf of whatever company the consumer inquiries about.
It further added that iYogi technician on gaining trust of its customer, will induce consumers to install unnecessary software worth $140-379, which is a violation of Washington's Computer Spyware Act.
iYogi and its President Vishal Dhar have fiercely denied the allegations. In the statement, issued by Dhar said his company recognises that tech support frauds are a real issue in the US and as a "responsible industry leader we have been working with authorities in both countries to counter the issue”. iYogi has over 5,000 employees in India.
“Nationwide, an estimated 3.3 million Americans suffer $1.5 billion in annual losses from tech support scams, this lawsuit sends a message to tech support scammers that office will hold them accountable”, the Washington Attorney General's office said.